Remote Technical Support Representative, Triage (Mid-level, Philippines) at
Turnitin, LLC is on the prowl for a passionate Technical Support Representative who will be supporting clients with their product line and playing a crucial part in their customer support system. You'll be a key player in managing technical and non-technical customer queries, ensuring problem resolution, system access, and optimal system performance.
Remote
Philippines
Full Time
✅ Pros
- 💰 Competitive Total Rewards package
- 🌍 Work impact on global scale
- 🏠 Remote-first work approach
⛔ Cons
- 🔄 Rotational work schedule
- 🔥 Fast-paced work environment
- 🔒 Need to handle sensitive and confidential material
🔧 Skills
Excellent computer skills
Knowledge of various operating systems and browsers
Proficiency in Microsoft Office
Understanding of web technologies and SaaS
Ability to work independently
Strong problem-solving skills
Excellent communication skills
Excellent planning and organisational skills
English
🗣️ Impact
Be a part of a team that impacts education worldwide by promoting academic integrity and critical thinking. Your role will help millions of students engage in the writing process in over 140 countries.
👉 Responsibilities
- Providing product support via email and phone
- Triage of raised cases with product support
- Participating in team meetings and identifying potential trends
- Assisting in the maintenance and updating of technical documentation
🔍 Requirements
- Ability to work on a rotational basis
- Ability to work independently under pressure
- Comfortable with following set processes
✨ Benefits
- Generous time off
- Health and wellness programs
- Flexible working style
- Inclusive and collaborative work environment
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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