Remote Healthcare Customer Service Representatives/Bilingual (Spanish) - Mid level at

Sutherland is a leading provider of digital transformation and business process services. With over 35 years of experience, we have developed best-in-class processes and innovative solutions for some of the world's most recognized brands. Our mission is to create exceptional brand experiences that cater to the unique needs of real people in real moments. We believe that true digital transformation requires a human-centered approach. By leveraging human-centered design, real-time analytics, AI, cognitive technology, and automation, we engineer seamless and delightful experiences that are simple and frictionless on the surface, while incorporating complex data and technology behind the scenes. Our cognitive, predictive, and powerful products and platforms, coupled with hyperautomation, enable us to take companies from industry average to brand celebrities. With Sutherland, brands can compete on experience and emerge as winners in today's digital landscape. At Sutherland, we understand that the challenges businesses face are holistic in nature. Therefore, we believe that real solutions can only be found at the intersection of experience, business, and technology. Our unique approach combines human-centered design, AI-powered analytics, cognitive and automation technology, and process excellence to deliver exceptional experiences. We excel in designing experiences that unlock human potential from start to finish. Using design thinking, a deep understanding of human insights, process and technology, and the continuous application of AI, we ensure that our experiences are constantly improving and exceeding expectations. We also recognize the value of collaboration between humans and machines. Our human-assisted machine learning approach enables brands to interact with their customers and employees in a genuine and authentic way. Automation is also a key component in elevating outcomes and streamlining processes. With a strong focus on developing cognitive, AI-based technology, we are able to automate complex processes and drive efficiency for our clients. Our proprietary platforms and hyperautomation capabilities set us apart from industry averages, allowing us to deliver exceptional experiences for both customers and employees. We prioritize the development of efficient and effective processes that enhance the overall customer and employee experience. Well-designed processes act as the operational backbone of an organization, connecting it to the real-life people it serves. At Sutherland, the customer's success is our top priority. By meeting clients where they are and collaborating closely, we unlock innovation and maximize efficiency. Our dedicated team of experts, both human and machine-based, utilize their years of experience to create truly intelligent technology solutions. Overall, Sutherland's rich heritage and future-ready approach make us a trusted partner for global brands seeking to achieve digital transformation and elevate their business processes. With a focus on cognitive, AI-based technology and a deep understanding of human behavior, we deliver exceptional outcomes and drive growth for our clients.