Remote Mid-Level Customer Support Associate, Spanish at
Join Squarespace as a Customer Support Associate, where you'll be the voice of the company to our Spanish-speaking customers. You'll be helping with account issues, troubleshooting problems, and championing our brand.
Remote
Ireland
Full Time
✅ Pros
- 💼 A role at a global company with a strong brand.
- 🌎 Flexible remote work option.
- 🕒 Diverse shift options with a 24/7 operation.
⛔ Cons
- 🗓 Must be available during weekends and holidays.
- 🔌 Reliable internet connection required.
- 📚 Need to stay updated with product features and improvements.
🔧 Skills
Customer support experience.
Proficiency in written communication.
Ability to troubleshoot and guide customers through issues.
Knowledge of the Squarespace platform.
Excellent communication skills.
Ability to prioritize competing requests.
Commitment to delivering an exceptional customer experience.
Ability to identify isolated customer experiences and escalate important issues.
English
Spanish
🗣️ Impact
As a key part of a team that runs 24/7, you'll help empower users globally to voice their ideas through our platform. Your role contributes significantly to customer satisfaction and brand loyalty.
👉 Responsibilities
- Responding to customer-submitted live chats and emails in a timely manner.
- Troubleshooting and guiding customers through questions and issues with their Account, Billing, or other transactional inquiries.
- Meeting targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
- Staying up to date on new product features and improvements.
🔍 Requirements
- Availability to work a 40-hour work week that spans weekends and holidays.
- Bilingual fluency in English and Spanish is required.
- Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused.
✨ Benefits
- Choice between medical plans with an option for 100% covered premiums.
- Headspace mindfulness app subscription.
- $100 per month remote Stipend.
- Education reimbursement.
About Squarespace
Squarespace is a comprehensive website building platform that caters to both individual and business users. It offers a range of website templates, customization options, and e-commerce features to enable users to create professional and effective online presences. Whether you are looking to showcase your portfolio, sell products, or promote your brand, Squarespace has all the tools you need to succeed.
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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