Remote Mid-level Customer Support Associate, French at
As a Customer Support Associate at Squarespace, you will be the front line of customer interaction, resolving account issues and advocating for the brand. You'll work remotely, reporting to a team lead in Dublin, Ireland.
Remote
Ireland
Full Time
✅ Pros
- 💼 A mid-level role in a dynamic, fast-paced company.
- 🌍 Work remotely from anywhere!
- 💡 Opportunity to help customers leverage the Squarespace platform.
⛔ Cons
- 🗓️ The role may require work on weekends and holidays.
- 📶 You need a stable Wi-Fi connection.
- ⌨️ Mostly typing-based work (90% of the role).
🔧 Skills
Customer service expertise.
Knowledge of the Squarespace platform.
Proficiency in troubleshooting and guiding through Account, Billing, or other transactional inquiries.
Ability to meet targets across Quality, Productivity and Customer Satisfaction.
Excellent written communication skills.
Ability to identify and prioritize issues.
Open availability and flexibility.
Commitment to delivering an exceptional customer experience.
English
French
🗣️ Impact
Your role will directly impact customers' experiences with Squarespace, working to swiftly resolve their issues and improve their interaction with our platform.
👉 Responsibilities
- Respond to customer-submitted live chats and emails swiftly.
- Troubleshoot and guide customers through issues with Account, Billing, or other transactional inquiries.
- Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
- Stay up to date on new product features and improvements.
🔍 Requirements
- Open availability to work a 40 hour work week that spans weekends and holidays.
- Bilingual fluency in English and French.
- Consistent and dependable WiFi and a personal workspace free from distractions.
✨ Benefits
- Choice between medical plans with 100% covered premiums option.
- Retirement benefits with employer match.
- Flexible paid time off and up to 20 weeks of paid family leave.
- $100 per month remote stipend.
About Squarespace
Squarespace is a comprehensive website building platform that caters to both individual and business users. It offers a range of website templates, customization options, and e-commerce features to enable users to create professional and effective online presences. Whether you are looking to showcase your portfolio, sell products, or promote your brand, Squarespace has all the tools you need to succeed.
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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