Customer Success Associate I - IN (EMEA CS) at
The Customer Success Associate at Rackspace is the front line of support, managing inbound customer requests, routing them to the right team, and ensuring efficient resolution. This role involves taking ownership of customer requests, clerical tasks, and liaising between customers and the Rackspace support infrastructure.
Remote
India
Full Time
✅ Pros
- 💼 Proven record of delivering end-to-end solutions
- 👍 Named a best place to work, year after year
- 🌍 Opportunity to work with world-class talent and technologies
⛔ Cons
- 😅 High pressure to maintain customer satisfaction
- ⏰ Might involve managing tasks within tight deadlines
- 🏃♂️ Fast paced work environment
🔧 Skills
Commercial acumen
Business knowledge
Technical, administration and specialist support skills
Ability to identify areas for process or management change
Proactive
Able to take ownership
Able to work within agreed timescales
Able to respond directly to customers’ needs
🗣️ Impact
In this role, you'll ensure top-notch support experiences for our largest customer base. You'll not only be a problem-solver, but also a relationship builder, strengthening ties with our customers and improving overall customer satisfaction.
👉 Responsibilities
- Monitor and route inbound customer ticket requests
- Respond directly to customer information requests
- Identify operational issues in support queues and assist customers to resolution
- Manage support requests and coordinate with Rackspace/Customer support teams to deliver within agreed timescales
🔍 Requirements
- Must adhere to company security policies and procedures
- Must be able to escalate support requests according to set procedures
- Must have the ability to manage and progress open tickets to ensure customer/internal response receipt
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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