Senior Customer Support Program Manager at
Join Mercury as a Customer Support Program Manager. Your role will be akin to a philosopher-architect, translating ideals into actionable plans and simplifying the Customer Experience team’s approach to project management.
99K - 130K USD / YEAR
Remote
Canada
United States
Full Time
✅ Pros
- 💰Competitive salary range with equity options.
- 🚀Opportunity to innovate and improve the customer experience.
- 🤝Ownership of programs and collaboration across various departments.
⛔ Cons
- ⏰Fast-paced environment with frequently changing situations.
- 🎯High expectations and responsibilities.
- 💼Senior role requiring substantial experience.
🔧 Skills
Program or project management experience.
Customer support or customer experience program management skills.
Ability to implement structure and adaptability in project delivery.
Strong communication.
Capability to collaborate effectively with various teams.
Ability to adapt to fast-paced and changing situations.
Strong point of view and distinct ideas for managing and improving customer experience.
🗣️ Impact
By helping to streamline and simplify processes, you'll make both the customer and the team's life easier. Your work will directly influence customer delight and company growth.
👉 Responsibilities
- Refine and simplify our Customer Experience team's approach to project management.
- Collaborate with our Customer Service leadership team, helping them prioritize their workloads.
- Drive both experimental and permanent programs.
- Bring the right amount of structure and adaptability to how we deliver projects.
🔍 Requirements
- Minimum 3-5 years experience in program or project management.
- Experience in customer support or customer experience program management is preferred but not essential.
- Ability to adapt to new situations quickly.
✨ Benefits
- Highly competitive base salary.
- Equity (stock options) included.
- Growth opportunities in a thriving fintech company.
- Chance to have a meaningful impact on customer experience.
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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