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Remote Senior Professional Services Program Manager at GitLab at

The Professional Services Program Manager at GitLab is a customer-facing role whose main responsibility is to manage customer programs and projects, ensuring their success. This involves working with various teams and providing strategic guidance.
83K - 178K USD / YEAR
United States
Full Time

✅ Pros

  • 💰 Competitive compensation and bonus structure
  • 🌎 Fully remote position
  • 📚 Growth and development budget

⛔ Cons

  • 🕘 Might require working across different time zones
  • 🧑‍🎓 Certification requirement within a tight timeframe
  • 📈 High-stakes role with potentially stressful situations

🔧 Skills

Proficiency with forecasting and reporting metrics
Ability to manage budgets and timelines for long-term projects
Experience in defining program strategy
Strong relationship building
Ability to manage stakeholder expectations
Excellent communication and organizational skills

🗣️ Impact

The role significantly influences GitLab's customer relationships and the successful delivery of their projects - effectively contributing to the company's growth.

👉 Responsibilities

  • Lead the delivery of multi-workstream professional services engagements with key customers
  • Establish strong relationships with key customer stakeholders
  • Develop and execute a delivery methodology
  • Build and continuously communicate Program Roadmap, dependencies, and deliverables

🔍 Requirements

  • Proven ability to lead Project Management Program Level meetings
  • Ability to formulate, organize, monitor, and manage inter-connected projects
  • Certification in GitLab Project Management within 2 months of joining

✨ Benefits

  • Health, finance, and well-being support
  • Unlimited PTO
  • Equity Compensation Employee Stock Purchase Plan
  • Home office support

Application process

10 min
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