Customer Service - Technical Support (Bilingual / Bilingue) - Mid-level at
This job is about providing top-notch customer service and technical support to Gazelle's customers. You'll troubleshoot and resolve a range of service and technology issues, from billing to accounts, and offer support for various products. You'll be dealing directly with clients, resolving technical issues, and leaving a positive impression.
Remote
Canada
United States
Full Time
✅ Pros
- Comprehensive training provided 💡
- Opportunities for career advancement 🚀
- Wide range of company benefits 🎁
⛔ Cons
- Need to be bilingual 🇬🇧🇫🇷
- High level of technical knowledge required 💻
- Availability might need to be open 🕖
🔧 Skills
Knowledge of Windows 10 and Mac OS
Experience with MS Office support, especially Outlook
Ability to troubleshoot complex technical issues
Excellent customer support skills
Effective communication abilities
Strong organizational skills
Problem-solving capabilities
English
French
🗣️ Impact
By helping users solve their tech issues, you'll play a key role in keeping Gazelle's services running smoothly and customers happy. With every solved problem, you'll be improving Gazelle's reputation and customer satisfaction.
👉 Responsibilities
- Provide technical support for users running Windows 10 and Mac OS
- Create user accounts and reset passwords
- Troubleshoot hardware issues and coordinate repairs with vendors
- Manage trouble ticket queue and resolve various issues
🔍 Requirements
- Ability to read, write, speak and understand English and French
- High School Diploma or GED
- 1-2 years of relevant experience
✨ Benefits
- Comprehensive health care insurance options
- Flexible spending and family leave
- Paid training and time off
- Employee discounts on Gazelle services
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
Find remote & hybrid jobs 🌎
Take psychological tests
Gain valuable insights
Get free self-development tools