Bilingual SMB Technical Support Representative (Mid-Level) at
This is a full-time, mid-level customer service role at Gazelle, where you'll troubleshoot and resolve customer issues related to technology, service, repair, and accounts. As a bilingual (English and French) SMB Technical Support Representative, you'll use your tech-savvy problem-solving skills to deliver a positive customer experience.
Remote
Canada
United States
Full Time
✅ Pros
- Extensive training provided 🎓
- Opportunity for advancement within the company 📈
- Various benefits including health care insurance, family leave, paid training and time off 🏥👨👩👧👦💼
⛔ Cons
- Must have open availability ⏰
- Fast-paced industry, constant learning required 📚
🔧 Skills
Knowledge of Windows 10 and Mac OS
Experience and knowledge in MS Office support
Ability to resolve complex support issues
Excellent communication skills
Organizational skills and ability to coordinate projects
Dedication to excellent customer support
Problem-solving skills
English
French
🗣️ Impact
You'll make a real difference to Gazelle's business customers, using advanced diagnostic tools and your knowledge to address technical inquiries and ensure services run smoothly. Your role is crucial in maintaining customer satisfaction and keeping the operations flowing.
👉 Responsibilities
- Support users running Windows 10 and Mac OS
- Create users accounts in Active Directory, Azure Active Directory, Office 365
- Troubleshoot and resolve various issues
- Manage trouble ticket queue: open, update and close tickets as work is completed
🔍 Requirements
- High School Diploma or GED
- Ability to read, write, speak and understand English and French
- 1-2 years of relevant experience
✨ Benefits
- Comprehensive health care insurance options
- Flexible spending
- Family leave
- Paid training and time off
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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