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Claims Specialist at

Cover Genius is looking for a Claims Specialist to join our Customer Team and handle the assessment and settlement of claims. The role includes regular collaboration with other teams and requires great attention to detail, organizational, and time management skills.
Remote
Uruguay
Full Time

✅ Pros

  • Flexible PTO 🏝️
  • Work with passionate like-minded people 🤝
  • Involvement in philanthropic activities via CG Gives program 💗

⛔ Cons

  • Fast-paced start-up environment could be stressful 🏃💨
  • Need to review CVs in English only 🇬🇧
  • Detail-oriented work might require extra hours ⏰

🔧 Skills

Claims assessment and approval
Experience in handling customer queries online
Familiarity with insurance guidelines and regulations
Problem-solving
Strong attention to detail
Great organizational and time management skills
Ability to work under pressure
English

🗣️ Impact

As a Claims Specialist, you will be the backbone of our customer service, ensuring best-in-class customer experience by assessing and settling their claims promptly.

👉 Responsibilities

  • Lead day-to-day claims activities
  • Assessment and approval of new claims and complex cases
  • Build rapport with customers for speeding up claims resolution
  • Collaborate with all relevant stakeholders to achieve strategic objectives

🔍 Requirements

  • 1-2 years' experience handling customer queries online, ideally with litigations
  • Fluency in English
  • Bachelor's degree in a relevant field

✨ Benefits

  • Flexible PTO
  • Opportunity to work with a diverse team across 20+ countries
  • Recognition and rewards through CG Gives program
  • Social initiatives and community development programs

About Cover Genius

Cover Genius is a leading insurtech company that specializes in providing embedded protection solutions. Through their innovative distribution platform XCover, they offer end-to-end protection to global customers of some of the world's largest digital companies, as well as on popular e-commerce platforms. They take pride in co-creating tailored insurance solutions with their partners, ensuring a seamless and exceptional customer experience. Their industry-leading Net Promoter Score (NPS) and award-winning service design reflect their commitment to customer satisfaction. Cover Genius provides simple and easily understandable policies, with a quick claims handling process and instant payments available in over 90 currencies. They protect millions of customers across various industries and locations through a single API call. With a customer-first approach, Cover Genius works closely with partners to create policies and benefits that meet their customers' needs. Their API offers ready-to-integrate policies for digital companies, allowing for hassle-free implementation. They have a global reach with policies translated into over 40 languages and licenses or authorizations in more than 60 countries and all 50 US states. Cover Genius has received numerous awards for their dedication to innovation and customer-centric approach, making them a trusted partner for digital companies seeking embedded protection solutions.

Application process

10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality

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