Senior Enterprise Customer Success Manager (Hybrid) at
The Enterprise Customer Success Manager at BetterUp will be an integral part in ensuring that our customers receive the full value of our platform. This role involves being a strategist, consultant, and growth planner for our clients.
91K - 177K USD / YEAR
Remote
United States
Full Time
✅ Pros
- Dazzling salary range 💰
- Hybrid working model 🏠🏢
- Offers personal coaching 📚
⛔ Cons
- Travel for up to 10% of the time ✈️
- Necessity to learn the BetterUp platform 🧠
- Needs to be located in specific time zones ⏰
🔧 Skills
Project management experience
Experience in the HCM SaaS space or Talent disciplines
Experience managing multiple projects with separate stakeholders
Ability to build deep relationships
Strong experience in keeping customer expectations grounded in reality
Ability to inspire customers to do something different
🗣️ Impact
Joining us in this role would give you an intensely fulfilling experience, allowing you to do life-changing work in a fun, inventive, and soulful culture. You can expect the most rewarding years of your career with us.
👉 Responsibilities
- Build and expand customer/executive relationships
- Take action on early warning signals for account health
- Drive problem-solving and risk mitigation strategies
- Understand customer strategy and align BetterUp’s platform with their internal narrative
🔍 Requirements
- Ability to travel for up to 10% of the time
- Located in Central or Eastern Time Zone
- Experience building deep relationships with customers
✨ Benefits
- Access to BetterUp coaching
- Competitive compensation plan
- Medical, dental and vision insurance
- Flexible paid time off
About BetterUp
BetterUp is a leading comprehensive coaching platform that specializes in transforming enterprises and individuals by providing scalable mindsets, skills, and behavior change to drive performance. With a focus on measurable impact, BetterUp offers a range of products and solutions tailored for businesses, including lead building, AI-powered growth journeys, and resilience and well-being programs.
The company understands the unique challenges faced by different organizations and has developed specific solutions to address these needs. BetterUp provides services for sales performance, executive coaching, and fostering a culture of diversity and inclusion. By showcasing case studies, BetterUp demonstrates how innovative organizations have successfully utilized their platform to build a thriving workforce and achieve key business outcomes.
In addition to their services for businesses, BetterUp also offers resources for individuals seeking personal and professional growth. The platform provides a library of best practices, research, and tools to fuel growth. Users can access on-demand events and live discussions, as well as stay updated on the latest insights and ideas for building a high-performing workplace through the BetterUp blog.
BetterUp sets itself apart by conducting innovative research, which is featured in peer-reviewed journals, press releases, and other publications. This commitment to evidence-based practices ensures that their solutions are effective and backed by scientific research.
Overall, BetterUp is a comprehensive coaching platform that caters to the needs of both businesses and individuals. With a wide range of solutions and resources available, BetterUp aims to drive performance, growth, and well-being for their clients.
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
Find remote & hybrid jobs 🌎
Take psychological tests
Gain valuable insights
Get free self-development tools